Privacy
Privacy statement
Last updated 6 November 2026
Audibridge is operated by Mark Edwards, a sole trader in Melbourne, Victoria, Australia (“we”, “us”). This statement explains what personal information we collect when you use Audibridge — the website, the accounts site at accounts.audibridge.com, and the Audibridge Studio app and plugins — what we do with it, and how to ask about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
| What | When, and why |
|---|---|
| Your account | Your name, email address and password (stored only as a secure hash), or your Google sign-in if you use it. To create and run your account, sign you in, and email you about it. |
| Payments | The credits you buy and your billing history. Card details are entered with and held by our payment processor, Stripe; we never see or store your full card number. |
| Studios | The names you give your studio computers, and when each was last connected. To pair them with your account and let them join your sessions. |
| Sessions | Session names, join codes, and the display names guests type when they join. To run the session and show who is in it. |
| Audio and video | The audio and video you choose to send in a session, including talkback, is streamed live to the people in it. The programme audio is also recorded to the session’s timeline, so that you can play it back and download it. |
| What people add to a session | Chat messages, markers, takes and their notes, which are kept with the session. Private messages between people in a session are not stored. |
| Transcripts | When transcription is on for a session, speech in the session is transcribed and, if asked for, translated. The transcript is kept with the session. |
| Help | Questions you ask the help assistant, its answers, your ratings, and short notes it keeps to help you next time (for example, which device you listen on). You can clear those notes from the help panel. |
| Messages to us | Anything you send to support, including logs you choose to attach. |
| Technical information | Your IP address, browser or app version, and connection details, in our servers’ logs. To keep the service running, secure and working, and to fix faults. |
We collect this from you, from the people you invite into your sessions, and from Google if you choose to sign in with it. You can join someone else’s session as a guest with just a code and a display name, without an account.
Cookies and storage
We use a sign-in cookie to keep you signed in, and your browser’s local storage to remember settings such as volume and layout. We do not use advertising cookies, and we do not use analytics or tracking services.
How we use it
- To provide Audibridge: run your account and sessions, record and play back sessions, and transcribe them when you ask.
- To take payment for credits, and keep the records the law requires.
- To send you emails you need: verifying your address, resetting your password, invitations you ask us to send, and notices about your account or the service.
- To answer questions, give support and fix problems.
- To keep the service secure and prevent misuse.
We do not sell personal information, and we do not use it for advertising.
Who we share it with
We use these service providers, who process information on our behalf and only to provide their service to us:
| Provider | For | Where |
|---|---|---|
| Amazon Web Services | Hosting the service, its databases and session recordings | Sydney, Australia |
| Stripe | Payments | United States and elsewhere |
| Sign in with Google, if you use it | United States and elsewhere | |
| Deepgram | Transcribing speech, when transcription is on | United States |
| Anthropic | Translating transcripts, and answering help questions | United States |
| Resend | Sending email | United States |
| Cloudflare | Checking a form is filled in by a person, where we ask | United States and elsewhere |
Because some of these providers are overseas, your information may be stored or processed outside Australia. We choose providers that protect it to a comparable standard.
People in a session see what is shared in it: guests hear and see the programme, and the people allowed to chat see the chat. We may also disclose information when the law requires it.
How long we keep it
We keep your account information while your account is open. Sessions, their recordings, chat, markers and transcripts are kept until you delete them or close your account, unless we tell you of a shorter period. Server logs are kept for a short time. Payment records are kept as long as tax law requires.
Keeping it safe
Connections to Audibridge are encrypted. Passwords are stored only as secure hashes, sensitive settings are encrypted at rest, and access to our systems is restricted. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Your choices and rights
- See or correct your information. You can change your name and password on the accounts site. To change your email address, or anything else, ask us.
- Delete things. You can delete sessions and their recordings from your account, and clear the help assistant’s notes with Forget everything in the help panel. To close your account and delete what it holds, ask us.
- Turn transcription off. The engineer can switch transcription off for a session.
- Stay a guest. Joining a session needs only a code and a name you choose.
If you live in the European Union or the United Kingdom, you have further rights under the GDPR, including to object to some uses and to receive a copy of your information. Ask us and we will help.
Questions and complaints
Email privacy@audibridge.com to ask about your information, request a copy or a correction, or make a complaint. We will reply within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this statement
We will update this page when what we collect or how we use it changes, and change the date at the top. If a change matters to you, we will tell you by email or in the service.
For support and other help, see Contact. The terms you agree to while Audibridge is being tested are the Testing Terms.